Terms and Conditions for Customisation Services
- Pre-loved garment should be couriered to Annava at your cost and responsibility, after checking its feasibility for upcycling.
Annava will not be responsible for any damage/loss related to transit - Annava will communicate acceptance of the order after checking your pre-loved garment. If we find any issues with the garment like excessive wear and tear, stains, poor fabric strength, etc., the order will not be accepted.
- If the order is not accepted, your pre-loved garment will be sent back. In such cases, the shipping cost will have to be borne by you.
- Advance payment should be made after the order acceptance is communicated to you by Annava.
- Approved patterns cannot be changed after the date of order confirmation from Annava.
- Measurements may be taken and shared after viewing our video guide. Annava will follow the measurements shared by you for garment construction.
- Normally Annava will not accept any cancellation of orders. In exceptional cases, the terms of refund for cancellation within 7 days will be :
- Refund of 50% of the amount already paid if it is cancelled within 3 days from the date of order confirmation by Annava
- Refund of 25% of the amount already paid if the order is cancelled after 3 days but within 7 days from the date of order confirmation by Annava
- Zero refund for orders cancelled after 7 days from the date of order confirmation by Annava.
- Please note that if your customisation order is processed before cancellation request, it may not be possible to return your pre-loved garment in its original form. Further, in such cases, the shipping cost will have to be borne by you.
- Annava will take minimum 2 weeks for processing the order. Considering the delivery time of 5-7 working days, the order delivery will be completed within 3 weeks for one garment or a set. Multiple garments of different types may take longer, and this will be communicated at the time of acceptance of the order.
- Shipping
- We rely on third party shipping partners for our product deliveries.
- All the product deliveries might take between 5-7 working days to be delivered.
- All shipments within India are free. For International orders, INR 2000 is charged as shipping cost.
- All shipments are trackable and insured.
- Please refer our shipping policy
- All Consultation sessions will be recorded for future use.
- Customised garments cannot be returned. Where possible, we will offer repair services.
- Contact us at info@annava.in for any queries.